1. About This Policy

This Privacy Policy applies to the website located at https://revoxaudio.com.au/ (“Website”) operated by Revox Audio Australia (“we,” “us,” “our,” or “Revox Audio”). This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Purchase Information: Order history, payment details, delivery preferences
• Account Information: Username, password, account preferences
• Communication Data: Records of correspondence, support requests, feedback
• Technical Information: IP address, browser type, device information, operating system

Automatically Collected Information

Our website automatically collects certain information through:

• Cookies: Small files stored on your device to enhance user experience
• Analytics: Website usage patterns, page views, time spent on pages
• Log Files: Server logs containing technical information about your visit

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and fulfilling orders for audio equipment and services
• Providing customer support and technical assistance
• Communicating about products, services, and promotions
• Improving our website functionality and user experience
• Conducting business analytics and market research
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing and financial services
• Shipping and logistics
• Website hosting and maintenance
• Email marketing and communications
• Analytics and performance monitoring

Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our customers or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Secure data storage and backup procedures

6. Your Rights and Choices

Under Australian privacy law, you have the following rights regarding your personal information:

Access and Correction

You can request access to your personal information and ask us to correct any inaccuracies.

Opt-Out

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

Data Portability

You can request a copy of your personal information in a portable format.

Deletion

You can request deletion of your personal information, subject to legal and business requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.

10. International Data Transfers

Some of our service providers may be located outside Australia. When we transfer your personal information overseas, we ensure appropriate safeguards are in place to protect your privacy in accordance with Australian privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us